At Lilly Lane Co, we want every piece you purchase to make you feel creative, confident, beautiful, & uniquely you, but we understand sometimes things don't work out. That's why we offer a straightforward return policy designed with you in mind. We gladly except returns of unworn, unwashed, unaltered, or undamaged items for store credit in the form of a digital gift card, as long as your return is initiated within 7 days of delivery.

NO EXCEPTIONS!

We believe 7 days from the delivery date gives you ample time to try on your item/items and decide whether they are right for you.

NO ORDER CANCELLATIONS - NO EXCEPTIONS

Once an order is placed, it is immediately processed and cannot be canceled or changed for any reason. We do not offer order cancellations, and we are unable to make changes to items in your order once it is submitted.

Please review your order carefully before checking out. 

• Items must be free of stains, odors (including perfume, lotion or smoke), excessive pet or human hair, and in original condition with tags attached. Items that do not meet these requirements will be denied and sent back at the customer’s expense.
• We do not cancel any orders. No exceptions.
• We are not responsible for damages caused by improper care, handling, or sizing issues.
• Variations in color, pattern, or print due to photography, lighting, or screen resolution are not considered defects. These returns are subject to standard return policy

The following are final sale and cannot be returned:

• Items marked “Final Sale”
• Items from our Final Sale or Special Priced collections
• All jewelry
• Bralettes
• Hair accessories/hats

To be eligible for return, items must be:

• Unworn
• Unwashed
• Undamaged and unaltered
• In original condition with all tags attached

Items not meeting these standards will not be accepted

Returns must be initiated and postmarked within 7 days of your delivery date.

• Packages sent after this window may not be eligible for return.
• Once you begin your return in the portal, we’ll remind you via email before your return label expires

We do not offer direct exchanges.

If you need a different item or size, simply place a new order using your store credit once your return is processed

All approved returns are issued as store credit via digital gift card.

• Your store credit never expires
• You can use it on any future purchase at Lilly Lane Co

To ensure every customer receives items in beautiful, wearable condition, all returned merchandise must be sent back free of stains, odors (including perfume, lotion, smoke, or other fragrances), excessive pet or human hair, makeup marks, stains, deodorant marks, or any other signs of wear, and must be in original condition with tags still attached.

If a return arrives with any of the above issues, the item will be considered ineligible for a return or refund, as we are unable to place the item back into our inventory for resale.

If a return does not meet these requirements, our team will carefully review the item and document the issue with photos or video for transparency (unless for odor). The customer will be contacted and provided with an explanation and visual evidence of why the return was denied.

Because we cannot resell items that do not meet our return standards, store credit will not be issued for these returns.

Customers will have the following options:

• Invoice for return shipping label: We can send the item back using a return shipping label, which will be invoiced before the item is mailed.
• Include the item with a future order: If you plan to place another order with us, we are happy to include the item in that shipment at no additional cost.

If we do not receive a response and payment regarding return shipping within 14 business days, we reserve the right to dispose of the item. By completing your purchase, you acknowledge that you waive the right to dispute or challenge a rejected return, as the return determination is made according to the policies agreed to during checkout.

As a small boutique, we take great pride in the quality and condition of the items we send to our customers. These guidelines help us ensure every shopper receives items that meet the same standard of care and quality

We’re so sorry if something wasn’t right with your order! If you received a damaged or incorrect item, please know we’re here to help. While we do not offer exchanges or replacements, we will issue store credit for approved damage claims, because we cannot guarantee the same item or size will still be in stock.

To start a claim:

• Email us directly shoplillylaneco@gmail.com
• Include clear photos of the damage or issue
• Provide detailed notes describing the problem
• The item must be returned to us to qualify for store credit

To be eligible for store credit, the damaged item must:

• Be unused, unwashed, and unworn
• Have original tags still attached
• Be in its original condition aside from the reported issue

Once we receive your return, our team will inspect the item to verify the damage. If your claim is approved, you’ll be notified via email and issued store credit in the form of a digital gift card.

The following do not qualify as damage or manufacturer defects and are not eligible for a damage claim:

• Damage caused by improper sizing or fit (exp. tearing from being too tight)
• Color variation due to lighting, editing, or screen resolution
• Natural print/pattern variations
• Wear and tear from trying on or handling the item

These concerns fall under our standard return policy. If the item meets eligibility requirements, you’re still welcome to return it—just note that return shipping will be deducted from your store credit unless you used Checkout+.

We know that returns aren’t the most exciting part of shopping, but we believe they should be simple, stress-free, and customer-first. That’s why we offer Checkout+, our optional return protection, designed to make sending something back as easy as clicking “add to cart.”

Here’s how it works:

• Add Checkout+ at checkout and your return shipping label is completely free
• Skip it, and you’ll still be able to return eligible items, but the cost of the return label will be deducted from your store credit
• Checkout+ only needs to be purchased once in a 24-hour window — after your initial order, any additional orders placed within the next 24 hours will automatically be covered as part of your return protection window.

Checkout+ must be added at the time of purchase